Privacy Policy

Current as of: [01/02/2020]

At Capital Dietetics we respect your right to privacy. This policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice.

Why and when your consent is necessary

When you register as a patient of Capital Dietetics, you provide consent for our practitioners to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Capital Dietetics will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).

What personal information do we collect?

The information we will collect about you includes your:

How do we collect your personal information?

Capital Dietetics may collect your personal information in several different ways:

When, why and with whom do we share your personal information?

Only people who need to access your information will be able to do so. Other than in the course of providing health care services or as otherwise described in this policy, our practice will not share personal information with any third party without your written consent. Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

How do we store and protect your personal information?

Capital Dietetics stores all personal information securely in electronic format.

How can you access and correct your personal information at Capital Dietetics?

Patients may access information at any time. Capital Dietetics acknowledges patients may request access to their dietetic records. We require you to put this request in writing (email or post) and our practice will respond within fourteen days.

How can you lodge a privacy-related complaint, and how will the complaint be handled at Capital Dietetics?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Attention your concerns in writing to info@capitaldietetics.com.au.